F A Q

frequently asked questions

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What is covered by the price?
Food, bedding, GST, exercise and care is all included in the cost. However we are happy for you to bring any toys or bedding etc that you think will comfort your pet/s during separation
What do you feed the animals?
Within reason we feed your pets either what you feed them at home or something very close to it. We can take and freeze/refrigerate food for special diets if you bring it with you. Please note that providing your own food may not reduce the cost of boarding as it requires us to act outside our normal care routines.

We provide a selection of most popular canned and dry foods, including puppy foods.

Will my dog stay in the kennel all day?
Dogs are taken out daily.
these outings will involve either an on-leash walk in the paddock or a free run in the enclosed yard (not with other dogs unless permitted by the owners) 
What vaccinations does my pet need to have?
Dogs need a minimum C3 shot for Parvo, Hepatitus and Distemper. C5 Vaccination which includes Canine (Kennel) Cough is highly recommended

Cats need a minimum F4 shot. We also recommend your cat is protected against worms with regular treatment at home before entering a cat boarding environment.

Does my pet need a flea collar? 
Fleas are not common in Alice Springs due to the dry climate. There are ticks however and we recommend use of a regular prevention medication (eg Frontline) and/or a good quality tick collar (eg Preventic) to help to control these beasties, particularly during the spring and summer months. The ticks are NOT paralysis ticks but can cause problems if an infestation develops. 
Are there extra charges for administering medications?
If your dog or cat needs to take pills or other medication we are happy to do this as part of the service provided the administration does not need the assistance of a vet or vet assistant. If such IS required, or the treatment involves work outside normal hours the cost must be borne by you, the owner, with payment arranged in advance.

Standard daily medications such as heartworm must be brought with your pet.

Will my cat have its own pen?
Cats do not mix outside their own family. Each cat pen is set up as an individual environment. There are mesh gates in some places which may allow brief contact with other cats however the main pens are separated by solid partitions
Is there a weekly rate available?
There are no discounts for duration unless the visit is 21 days or more. This is available unless the maximum discount has already been offered. During peak periods (June-July and December-January school holidays for example) the discount is not available.
May I visit my pets if I am in town during their stay? 
Visiting cats is no problem at all during normal operating hours (8am-10am & 3-5pm every day).

Whilst it is fine for owners to visit dogs we do not encourage visits to dogs while they are at Rangeview as we find the dogs are often upset when the visit is over and the owner leaves them behind! Visiting hours are the same as for the cats (above) however the ideal time for a visit is during exercise periods in the morning.

 
 

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